Welcome to Grow with Zain. These Terms & Conditions constitute a formal agreement that helps ensure a successful and transparent partnership between our team and your business. By using the growwithzain.com website or engaging Grow with Zain for professional services, you are agreeing to the following terms. We encourage you to read them carefully so you understand how we work together to achieve your goals.
1. Scope of Professional Services
Grow with Zain offers a specialized range of digital solutions designed to help your brand thrive in a competitive market. Our expertise spans across strategic digital marketing, paid advertising management, search engine optimization, graphic design, and custom website development. We take pride in delivering high quality results that align with your specific business objectives.
Because every business is unique, the specific details of your project will be outlined in a personalized Service Agreement or Project Proposal. This document acts as our roadmap, detailing the exact deliverables, expected outcomes, and the estimated timeframe for our engagement. If your needs evolve during the project and you require services beyond the original plan, Grow with Zain will provide a separate quote for these additional tasks. This ensures total clarity on costs and prevents any misunderstandings regarding the project boundaries.
2. Financial Terms and Payment Structure
We believe that clear financial expectations are the foundation of a great working relationship. By establishing a structured payment plan, Grow with Zain can ensure that resources are properly allocated and that your project remains a priority in our workflow. All payments should be made according to the schedule established in your specific Service Agreement or invoice.
Project Deposits: To begin work and secure your spot in our production calendar, Grow with Zain usually requires a non refundable deposit of 50 percent of the total project cost. This initial investment allows us to dedicate the necessary time and creative resources to your brand immediately. It also represents a mutual commitment to the success of the project from the very first day.
Milestone Payments: The remaining balance is typically divided into milestones as the project reaches specific stages of completion. Invoices are sent electronically and are due upon receipt unless we have agreed on a different timeframe in writing. This staged approach allows you to review progress while ensuring the team is compensated for the work delivered at each phase.
Late Payment Policy: Timely payments are essential to keep our projects moving forward without interruption. If an invoice remains unpaid past its due date, Grow with Zain may apply a late fee of 2 percent per month on the outstanding balance. We also reserve the right to pause work on active projects or withhold final deliverables until the account is brought current.
3. Customer Portal and Digital Communication
To provide you with the best possible experience and a central hub for all project activity, Grow with Zain provides access to a dedicated Customer Portal. This secure space is designed to streamline our collaboration by allowing you to track project progress, share important files, and manage your invoices in one convenient location. It eliminates the confusion of long email threads and ensures that everyone is on the same page.
You are responsible for keeping your portal login credentials confidential to protect your sensitive business data. The portal is intended exclusively for professional, project related use and should not be used for any unrelated storage. While Grow with Zain works hard to ensure the portal is available whenever you need it, we may occasionally perform maintenance to improve security and performance. We ask that you only upload safe and relevant files that are necessary for the completion of your project to maintain the integrity of the platform.
4. Project Timelines and Scheduling
Grow with Zain is committed to meeting deadlines and delivering high quality work within the agreed upon timeframe. However, the timeline of a project is a shared responsibility that requires active participation from both parties. The estimated completion dates we provide are based on the assumption that we receive necessary information and feedback from you in a timely manner.
If there are significant delays in receiving the materials we need to move forward, such as website copy, branding assets, or login credentials, Grow with Zain may need to adjust the final delivery date to reflect the current schedule. We will always communicate these changes to you as early as possible so that we can manage expectations together and avoid any unnecessary stress as the deadline approaches.
5. The Revision and Approval Process
Your satisfaction is our priority, and we want to ensure the final product aligns perfectly with your vision and brand identity. Most Grow with Zain service packages include a specific number of revision rounds to fine tune the work and make any necessary adjustments. This process is designed to be collaborative and efficient.
A revision round consists of a single, consolidated list of requested changes provided by you. Providing your feedback in one batch helps Grow with Zain stay organized and keeps the creative momentum moving in the right direction. If you find that you need extra revisions beyond what was originally included in your package, we are happy to provide them at our standard hourly rate. Once you provide final written approval for a deliverable, Grow with Zain considers that portion of the work complete and any further changes would be quoted as a new task.
6. Intellectual Property and Ownership
We believe in a fair exchange of creative rights that protects both our team and your business. Grow with Zain retains ownership of all preliminary sketches, unused concepts, and internal source files created during the design or development process. These represent our unique creative methods and internal workflows.
Once the final invoice for your project has been paid in full, the ownership and intellectual property rights for the finished deliverables are transferred entirely to you. You are then free to use those assets for your business needs without further restriction. Grow with Zain reserves the right to display the completed project in our professional portfolio and marketing materials to showcase the work we have done together. We find that this often provides additional exposure for our clients as well. If your project requires total confidentiality, please let the Grow with Zain team know before we begin work.
7. Client Responsibilities and Cooperation
A successful project requires active and consistent cooperation from both sides of the partnership. As our client, you agree to provide all necessary text, images, and branding guidelines required for the project in a format that we can easily use. You also guarantee that you own the legal rights to any materials you provide to Grow with Zain for use in your project.
Staying in touch is also vital for maintaining the health of the project. We rely on your feedback to keep things moving. If we do not hear from you for an extended period of time, usually more than fourteen days, Grow with Zain may move the project to an inactive status. Resuming an inactive project may require a restart fee to cover the time needed to reacquaint our team with the project details and find a new slot in our current schedule.
8. Service Termination
While we always hope for a long term partnership that spans many projects, we understand that circumstances can change. Either party may terminate the agreement with written notice if the other party fails to meet their fundamental obligations as outlined in these terms.
If a project is cancelled before completion for any reason, Grow with Zain will invoice for the hours or milestones completed up to that date. All deposits remain non refundable to cover the initial planning, administration, and resources already invested in your project. This ensures that the costs associated with starting a project are covered even if the full scope is not realized.
9. Limitation of Liability
Grow with Zain is dedicated to excellence and uses industry best practices in every project we undertake. However, we cannot guarantee specific financial outcomes, sales targets, or search engine rankings as these are heavily influenced by external market forces and changing algorithms beyond our control.
Our services are provided on an as is basis. To the fullest extent permitted by law, Grow with Zain shall not be held liable for any indirect, incidental, or consequential damages resulting from the use of our services. Our total liability for any claim related to a specific project is strictly limited to the fees you have actually paid for that specific service. This limitation is a necessary part of our ability to offer professional services at a competitive price.
10. Governing Law and Dispute Resolution
These terms are governed by the laws of the jurisdiction where Grow with Zain is officially registered. We believe that most issues can be resolved through simple, open communication. However, if a serious disagreement arises, both parties agree to first attempt to resolve the issue through professional mediation. If mediation is unsuccessful, any disputes arising from these terms or our services will be handled through the appropriate local courts.
11. Updates and Contact
Grow with Zain may update these terms from time to time to stay current with new laws, emerging technologies, or changes in our service offerings. We will always post the revised version on this page with a new date so you can stay informed. If you have any questions or need clarification on any of these points, please reach out to us. We are here to ensure you have a smooth and successful experience.
Email: hello@growwithzain.com